Many people visiting this web site have the same basic questions. A list of the most commonly asked questions are listed below.Are you a consumer with a family media collection and want to learn more about the basics of organizing your media and choosing the right company and services before you make an investment digitizing your collection, visit our blog page
Where are you located?
As of April 2015 our offices are located on the third floor of the newly rebuilt Eyer Building in East
Rochester, NY. Conveniently located just three minutes off 490, the Eyer Building is on the corner of
Main Street and Commercial. Please note we do not take walk-in business without an
appointment. Please call us to schedule an appointment to meet with you and review your
media collection.
Where do you list your rates?
Because of all the media formats we digitize, the different conditions that your media could be in,
possible treatment your media may require prior to digitization and all the different options for the
digitized version, it would be too hard to list all the potential rates. It is important to first establish the
size/length (numbers in each format and/or approximate run times) of your collection, the condition
that your media is in and what you plan to do with the digitized versions on the back-end, prior to
being able to supply you with rates. For corporate clients with larger collections, we recommend a
conference call or in-person meeting, to establish a detailed "client needs assessment" for your
collection prior to providing the rates for conversion.
Do you convert personal consumer/family media collections?
Absolutely! About 20% of our work is for the more demanding consumer client. We do ask that our
consumer clients be patient on the turnaround of their project. We offer the best quality available but
we use consumer work to fill in between big corporate jobs. Our consumer clients get equipment and
experience you could not find in a walk-in retail transfer business, but the trade-off is a longer
turnaround time.
Do you have a project minimum fee?
Yes. For consumer projects, most projects require a minimum fee of $350.00. For motion picture film
we ask for a 1,000' minimum. For returning consumer clients or businesses that may have further
work for us in the future, we waive the minimum fee.
Where is a list of formats you digitize?
We digitize over 100 different formats and variants of video, audio, motion picture film and still
images, too long to list. Chances are, if we don’t transfer your specific media, it is a very specialized
format requiring a special boutique transfer house. We can refer you to the proper professional
contacts if we cannot do it in house.
Besides digitizing media, what else do you offer?
Our company provides collection condition assessment and media format identification, storage
recommendations for the original media until you’re ready to digitize, collection organization and
media logging prior to digitization of larger projects. We offer media recovery services for aging or
contaminated media. We also offer digital data recovery services including optical disk media
recovery. After digitizing your project we offer recommendations on how to preserve both your digital
data and the original media.
Are your services expensive?
Actually most of our clients feel our prices are very reasonable, when you combine the quality and
service you receive for your project.
Can I ship my media to you from out of state?
Yes. We get shipments for across the country on a regular basis. For larger corporate projects, we can
arrange pickup from neighboring states. If you plan on shipping your project to us, we recommend
reviewing the packaging hints below.
What is the best way to ship my media to you?
We have the following suggestions to prepare your media for shipping. All media should be enclosed
in ziplock bags to shield the media from changes in humidity. High changes in humidity can shock
your media. Also accidental water damage can be mitigated with ziplock bags. If your media is
magnetically recorded (videotape, audiotape, mag stripe sound motion picture films) insure there is 4
inches of padding between the media and all six sides of the inside walls of the shipping box. This will
give a layer of protection for your magnetic media from other packages that may ship next to your
package that might emit stray magnetic fields. Do not use packaging peanuts for your padding, they
can generate static electricity. Enclose a copy of the shipping manifest inside the box - if the manifest
on the outside of the box is removed for some reason, there will be a backup inside the box as well.
Ship your package UPS or Fedex only, do not use USPS or other shipping carriers. Ship your media the
fastest method you can afford, you don't want your media sitting in a trailer or warehouse for several
days in hot or cold weather. Remember to forward your tracking numbers to us so that we can follow
your package to our facility. Indirect signature is required.
Many people visiting this web site have the same basic questions. A list of the most commonly asked questions are listed below.Are you a consumer with a family media collection and want to learn more about the basics of organizing your media and choosing the right company and services before you make an investment digitizing your collection, visit our blog page
Where are you located?
As
of
April
2015
our
offices
are
located
on
the
third
floor
of
the
newly
rebuilt
Eyer
Building
in
East
Rochester,
NY.
Conveniently
located
just
three
minutes
off
490,
the
Eyer
Building
is
on
the
corner
of
Main
Street
and
Commercial.
Please
note
we
do
not
take
walk-in
business
without
an
appointment.
Please
call
us
to
schedule
an
appointment
to
meet
with
you
and
review
your
media
collection.
Where do you list your rates?
Because
of
all
the
media
formats
we
digitize,
the
different
conditions
that
your
media
could
be
in,
possible
treatment
your
media
may
require
prior
to
digitization
and
all
the
different
options
for
the
digitized
version,
it
would
be
too
hard
to
list
all
the
potential
rates.
It
is
important
to
first
establish
the
size/length
(numbers
in
each
format
and/or
approximate
run
times)
of
your
collection,
the
condition
that
your
media
is
in
and
what
you
plan
to
do
with
the
digitized
versions
on
the
back-end,
prior
to
being
able
to
supply
you
with
rates.
For
corporate
clients
with
larger
collections,
we
recommend
a
conference
call
or
in-person
meeting,
to
establish
a
detailed
"client
needs
assessment"
for
your
collection
prior
to
providing
the
rates
for
conversion.
Do
you
convert
personal
consumer/family
media collections?
Absolutely!
About
20%
of
our
work
is
for
the
more
demanding
consumer
client.
We
do
ask
that
our
consumer
clients
be
patient
on
the
turnaround
of
their
project.
We
offer
the
best
quality
available
but
we
use
consumer
work
to
fill
in
between
big
corporate
jobs.
Our
consumer
clients
get
equipment
and
experience
you
could
not
find
in
a
walk-
in
retail
transfer
business,
but
the
trade-off
is
a
longer
turnaround time.
Do you have a project minimum fee?
Yes.
For
consumer
projects,
most
projects
require
a
minimum
fee
of
$350.00.
For
motion
picture
film
we
ask
for
a
1,000'
minimum.
For
returning
consumer
clients
or
businesses
that
may
have
further
work
for
us
in
the
future,
we waive the minimum fee.
Where is a list of formats you digitize?
We
digitize
over
100
different
formats
and
variants
of
video,
audio,
motion
picture
film
and
still
images,
too
long
to
list.
Chances
are,
if
we
don’t
transfer
your
specific
media,
it
is
a
very
specialized
format
requiring
a
special
boutique
transfer
house.
We
can
refer
you
to
the
proper
professional
contacts if we cannot do it in house.
Besides
digitizing
media,
what
else
do
you
offer?
Our
company
provides
collection
condition
assessment
and
media
format
identification,
storage
recommendations
for
the
original
media
until
you’re
ready
to
digitize,
collection
organization
and
media
logging
prior
to
digitization
of
larger
projects.
We
offer
media
recovery
services
for
aging
or
contaminated
media.
We
also
offer
digital
data
recovery
services
including
optical
disk
media
recovery.
After
digitizing
your
project
we
offer
recommendations
on
how
to preserve both your digital data and the original media.
Are your services expensive?
Actually
most
of
our
clients
feel
our
prices
are
very
reasonable,
when
you
combine
the
quality
and
service
you
receive for your project.
Can I ship my media to you from
out of state?
Yes.
We
get
shipments
for
across
the
country
on
a
regular
basis.
For
larger
corporate
projects,
we
can
arrange
pickup
from
neighboring
states.
If
you
plan
on
shipping
your
project
to
us,
we
recommend
reviewing
the
packaging
hints
below.
What is the best way to ship
my media to you?
We
have
the
following
suggestions
to
prepare
your
media
for
shipping.
All
media
should
be
enclosed
in
ziplock
bags
to
shield
the
media
from
changes
in
humidity.
High
changes
in
humidity
can
shock
your
media.
Also
accidental
water
damage
can
be
mitigated
with
ziplock
bags.
If
your
media
is
magnetically
recorded
(videotape,
audiotape,
mag
stripe
sound
motion
picture
films)
insure
there
is
4
inches
of
padding
between
the
media
and
all
six
sides
of
the
inside
walls
of
the
shipping
box.
This
will
give
a
layer
of
protection
for
your
magnetic
media
from
other
packages
that
may
ship
next
to
your
package
that
might
emit
stray
magnetic
fields.
Do
not
use
packaging
peanuts
for
your
padding,
they
can
generate
static
electricity.
Enclose
a
copy
of
the
shipping
manifest
inside
the
box
-
if
the
manifest
on
the
outside
of
the
box
is
removed
for
some
reason,
there
will
be
a
backup
inside
the
box
as
well.
Ship
your
package
UPS
or
Fedex
only,
do
not
use
USPS
or
other
shipping
carriers.
Ship
your
media
the
fastest
method
you
can
afford,
you
don't
want
your
media
sitting
in
a
trailer
or
warehouse
for
several
days
in
hot
or
cold
weather.
Remember
to
forward
your
tracking
numbers
to
us
so
that
we
can
follow
your
package to our facility. Indirect signature is required.
Proud Member Affiliation
Media Transfer Service317 Main StreetEyer Building - 3rd floorEast Rochester, NY 14445(585) 248-4908