Frequently

Asked

Questions

Many    people    visiting    this    web    site    have    the    same    basic questions.   A   list   of   the   most   commonly   asked   questions   are listed below. Are   you   a   consumer   with   a   family   media   collection   and want   to   learn   more   about   the   basics   of   organizing   your media    and    choosing    the    right    company    and    services      before   you   make   an   investment   digitizing   your   collection, visit our blog page

Where are you located?

As  

of  

April  

2015  

our  

offices  

are  

located  

on  

the  

third  

floor  

of

the   

newly   

rebuilt   

Eyer   

Building   

in   

East   

Rochester,   

NY.

Conveniently  

located  

just  

three  

minutes  

off  

490,  

the  

Eyer

Building  

is  

on  

the  

corner  

of  

Main  

Street  

and  

Commercial.

Please  

note  

we  

do  

not  

take  

walk-in  

business  

without  

an

appointment.      

Please      

call      

us      

to      

schedule      

an

appointment  

to  

meet  

with  

you  

and  

review  

your  

media

collection.

Where do you list your rates?

Because  

of  

all  

the  

media  

formats  

we  

digitize,  

the  

different

conditions  

that  

your  

media  

could  

be  

in,  

possible  

treatment

your   

media   

may   

require   

prior   

to   

digitization   

and   

all   

the

different  

options  

for  

the  

digitized  

version,  

it  

would  

be  

too

hard  

to  

list  

all  

the  

potential  

rates.  

It  

is  

important  

to  

first

establish  

the  

size/length  

(numbers  

in  

each  

format  

and/or

approximate   

run   

times)   

of   

your   

collection,   

the   

condition

that  

your  

media  

is  

in  

and  

what  

you  

plan  

to  

do  

with  

the

digitized  

versions  

on  

the  

back-end,  

prior  

to  

being  

able  

to

supply   

you   

with   

rates.   

For   

corporate   

clients   

with   

larger

collections,  

we  

recommend  

a  

conference  

call  

or  

in-person

meeting,  

to  

establish  

a  

detailed  

"client  

needs  

assessment"

for    

your    

collection    

prior    

to    

providing    

the    

rates    

for

conversion.

Do  

you  

convert  

personal  

consumer/family

media collections?

Absolutely!   

About   

20%   

of   

our   

work   

is   

for   

the   

more

demanding  

consumer  

client.  

We  

do  

ask  

that  

our  

consumer

clients  

be  

patient  

on  

the  

turnaround  

of  

their  

project.  

We

offer  

the  

best  

quality  

available  

but  

we  

use  

consumer  

work

to  

fill  

in  

between  

big  

corporate  

jobs.  

Our  

consumer  

clients

get  

equipment  

and  

experience  

you  

could  

not  

find  

in  

a  

walk-

in   

retail   

transfer   

business,   

but   

the   

trade-off   

is   

a   

longer

turnaround time.

Do you have a project minimum fee?

Yes.    

For    

consumer    

projects,    

most    

projects    

require    

a

minimum  

fee  

of  

$500.00.  

For  

motion  

picture  

film  

we  

ask  

for

a   

1,500'   

minimum.   

For   

corporate/institutional   

clients   

or

returning consumer clients, we waive the minimum fee.

Where is a list of formats you digitize?

We  

digitize  

over  

100  

different  

formats  

and  

variants  

of  

video,

audio,  

motion  

picture  

film  

and  

still  

images,  

too  

long  

to  

list.

Chances  

are,  

if  

we  

don’t  

transfer  

your  

specific  

media,  

it  

is  

a

very    

specialized    

format    

requiring    

a    

special    

boutique

transfer  

house.  

We  

can  

refer  

you  

to  

the  

proper  

professional

contacts if we cannot do it in house.

Besides  

digitizing  

media,  

what  

else  

do  

you

offer?

Our  

company  

provides  

collection  

condition  

assessment  

and

media  

format  

identification,  

storage  

recommendations  

for

the  

original  

media  

until  

you’re  

ready  

to  

digitize,  

collection

organization   

and   

media   

logging   

prior   

to   

digitization   

of

larger  

projects.  

We  

offer  

media  

recovery  

services  

for  

aging

or  

contaminated  

media.  

We  

also  

offer  

digital  

data  

recovery

services    

including    

optical    

disk    

media    

recovery.    

After

digitizing  

your  

project  

we  

offer  

recommendations  

on  

how

to preserve both your digital data and the original media.

Are your services expensive?

Actually   

most   

of   

our   

clients   

feel   

our   

prices   

are   

very

reasonable,  

when  

you  

combine  

the  

quality  

and  

service  

you

receive for your project.

Can I ship my media to you from

out of state?

Yes.  

We  

get  

shipments  

for  

across  

the  

country  

on  

a  

regular

basis.  

For  

larger  

corporate  

projects,  

we  

can  

arrange  

pickup

from   

neighboring   

states.   

If   

you   

plan   

on   

shipping   

your

project  

to  

us,  

we  

recommend  

reviewing  

the  

packaging  

hints

below.

What is the best way to ship

my media to you?

We  

have  

the  

following  

suggestions  

to  

prepare  

your  

media

for  

shipping.  

All  

media  

should  

be  

enclosed  

in  

ziplock  

bags

to   

shield   

the   

media   

from   

changes   

in   

humidity.   

High

changes  

in  

humidity  

can  

shock  

your  

media.  

Also  

accidental

water  

damage  

can  

be  

mitigated  

with  

ziplock  

bags.  

If  

your

media  

is  

magnetically  

recorded  

(videotape,  

audiotape,  

mag

stripe  

sound  

motion  

picture  

films)  

insure  

there  

is  

4  

inches

of  

padding  

between  

the  

media  

and  

all  

six  

sides  

of  

the  

inside

walls  

of  

the  

shipping  

box.  

This  

will  

give  

a  

layer  

of  

protection

for   

your   

magnetic   

media   

from   

other   

packages   

that   

may

ship  

next  

to  

your  

package  

that  

might  

emit  

stray  

magnetic

fields.  

Do  

not  

use  

packaging  

peanuts  

for  

your  

padding,  

they

can   

generate   

static   

electricity.   

Enclose   

a   

copy   

of   

the

shipping  

manifest  

inside  

the  

box  

-  

if  

the  

manifest  

on  

the

outside  

of  

the  

box  

is  

removed  

for  

some  

reason,  

there  

will

be  

a  

backup  

inside  

the  

box  

as  

well.  

Ship  

your  

package  

UPS

or  

Fedex  

only,  

do  

not  

use  

USPS  

or  

other  

shipping  

carriers.

Ship  

your  

media  

the  

fastest  

method  

you  

can  

afford,  

you

don't  

want  

your  

media  

sitting  

in  

a  

trailer  

or  

warehouse  

for

several  

days  

in  

hot  

or  

cold  

weather.  

Remember  

to  

forward

your  

tracking  

numbers  

to  

us  

so  

that  

we  

can  

follow  

your

package to our facility. Indirect signature is required.