Frequently Asked Questions

Where are you located?

Our offices are located on the third floor of the newly rebuilt Eyer Building in East Rochester, NY.

Conveniently located just three minutes off 490, the Eyer Building is on the corner of Main Street and

Commercial. Please note we do not take walk-in business without an appointment. Please call

us to schedule an appointment to meet with you and review your media collection.

Where do you list your rates?

Because of all the media formats we digitize, the different conditions that your media could be in,

possible treatment your media may require prior to digitization and all the different options for the

digitized version, it would be too hard to list all the potential rates. It is important to first establish the

size/length (numbers in each format and/or approximate run times) of your collection, the condition

that your media is in and what you plan to do with the digitized versions on the back-end, prior to

being able to supply you with rates. For corporate clients with larger collections, we recommend a

conference call or in-person meeting, to establish a detailed "client needs assessment" for your

collection prior to providing the rates for conversion.

Do you convert personal consumer/family media collections?

Absolutely! About 20% of our work is for the more demanding consumer client. We do ask that our

consumer clients be patient on the turnaround of their project. We offer the best quality available but

we use consumer work to fill in between big corporate jobs. Our consumer clients get equipment and

experience you could never find in a walk-in retail or on-line media transfer business, but the trade-

off is a longer turnaround time, most often 14-16 weeks or more.

Do you have a project minimum fee?

Yes. For consumer projects, we have a minimum project fee of $250. For corporate/institutional

clients or returning consumer clients, we waive the minimum fee.

Where is a list of formats you digitize?

We digitize over 120 different formats and variants of video, audio, motion picture film and still

images - too long to list. Chances are, if we can’t transfer your specific media, it is a very specialized

format requiring a special boutique transfer house. We can refer you to the proper professional

contacts if we cannot do it in house.

Besides digitizing media, what else do you offer?

Our company provides collection condition assessment and media format identification, storage

recommendations for the original media until you’re ready to digitize, collection organization and

media logging prior to digitization of larger projects. We offer media recovery services for aging or

contaminated media. We also offer digital data recovery services including optical disk media

recovery. After digitizing your project we offer recommendations on how to preserve both your digital

data and the original media.

Are your services expensive?

Actually most of our clients feel our prices are very reasonable, when you combine the quality and

service you receive for your project.

Can I ship my media to you from out of state?

Yes. We get shipments for across the country on a regular basis. For larger corporate projects, we can

arrange pickup from neighboring states. If you plan on shipping your project to us, we recommend

reviewing the packaging hints below.

What is the best way to ship my media to you?

We have the following suggestions to prepare your media for shipping. All media should be enclosed

in ziplock bags to shield the media from changes in humidity. High changes in humidity can shock

your media. Also accidental water damage can be mitigated with ziplock bags. If your media is

magnetically recorded (videotape, audiotape, mag stripe sound motion picture films) insure there is 4

inches of padding between the media and all six sides of the inside walls of the shipping box. This will

give a layer of protection for your magnetic media from other packages that may ship next to your

package that might emit stray magnetic fields. Do not use packaging peanuts for your padding, they

can generate static electricity. Enclose a copy of the shipping manifest inside the box - if the manifest

on the outside of the box is removed for some reason, there will be a backup inside the box as well.

Ship your package UPS or Fedex only, do not use USPS or other shipping carriers. Ship your media the

fastest method you can afford, you don't want your media sitting in a trailer or warehouse for several

days in hot or cold weather. Remember to forward your tracking numbers to us so that we can follow

your package to our facility. Indirect signature is required.